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Registration is open every day from 7:30 a.m. until the close of the day’s sessions.
Breakfast will be served starting at 6:30 a.m. for conference registrants in the Columbine Restaurant.
30-minute refreshment breaks are at 10:00 a.m. and 2:30 p.m. daily.
Lunch is 12:00-1:00 p.m. daily in the Columbine Restaurant.
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Tuesday, May 2 • 1:00pm - 2:30pm
Failure as Success: The Mindset, the Methods, and the Landmines

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Failing fast, failing forward, and learning from failure are all the rage in the software and technology industry right now. Tech company "unicorns" talk endlessly about how they reframe failure as success. Yet many of us are still required to design and implement backup system capabilities, redundancies, and controls into our software and operations processes. And when those fail, we cringe at the conversation with management that will ensue. So is all this talk of reframing failure as success within our organizations just that—talk? In this interactive session, we'll cover

  • the history of incident/accident modeling
  • what safety science research has to do with IT and large-scale Internet operations
  • helping your organization embrace and learn from failure
  • conducting "blameless postmortems" after an operational incident
  • introducing resilience engineering into organizational and technical design and operations
  • various pitfalls that organizations fall into when reframing failure


J. Paul Reed

J. Paul Reed has over 15 years’ experience as a build/release engineer, working with such storied companies as VMware, Mozilla, Postbox, Symantec, and Salesforce. In 2012, he founded Release Engineering Approaches, a consultancy incorporating a host of tools and techniques to help... Read More →

Tuesday May 2, 2017 1:00pm - 2:30pm MDT
Conference Room C